Privacy Policy

Welcome to IRAA Spa Chandivali. We respect your privacy and are committed to protecting the personal information you share with us through our website, https://iraspainchandivali.in/, phone calls, WhatsApp, and other communication channels.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, enquire about our services, or book an appointment with us.

We may collect the following types of information depending on how you interact with us:

We request only the information reasonably necessary to respond to enquiries, manage appointments, and improve our services.

We may use your information for the following purposes:

• To respond to enquiries about our spa and massage services.
• To schedule, confirm, and manage appointments.
• To communicate service information, availability, and booking updates.
• To improve our website, customer experience, and service quality.
• To measure the performance of our marketing and advertising campaigns.
• To understand website usage and improve the relevance of our advertisements.
• To prevent misuse, protect our business, and comply with applicable legal obligations.

We do not use personal information for purposes unrelated to the reason it was collected without an appropriate legal basis or consent where required.

Our website may use cookies, pixels, tags, and similar technologies to support website functionality, understand visitor behaviour, and measure advertising performance.

These technologies may help us understand how visitors interact with our website and whether advertisements lead to enquiries or appointment requests.

Where implemented, third-party tools such as Google Ads and Google Analytics may process certain website usage and advertising interaction data in accordance with their applicable policies and settings.

You can manage cookies through your browser settings and any cookie preference tools made available on our website. Disabling certain cookies may affect some website functions.

We may use Google Ads and other digital marketing tools to promote our services, measure advertising performance, and understand how visitors interact with our website.

These tools may use cookies or similar technologies to measure conversions, such as calls or appointment enquiries, where the relevant tracking features are enabled.

Third-party service providers may process information according to their own privacy policies and applicable settings. We encourage users to review the privacy policies of the relevant service providers, including Google's Privacy Policy at https://policies.google.com/privacy.

We do not control the independent privacy practices of third-party platforms.

We may share relevant information with authorized personnel and service providers when reasonably necessary to:

• Respond to customer enquiries and manage appointments.
• Operate and maintain our website.
• Support website analytics, advertising measurement, and technical services.
• Meet applicable legal, regulatory, or lawful governmental requirements.
• Protect our rights, customers, and business against fraud or misuse.

Information is shared only as reasonably necessary for the relevant purpose and subject to applicable legal requirements.

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Access to personal information is restricted to authorized individuals and service providers who need it for legitimate business purposes.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted over the internet.

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, manage customer relationships, maintain relevant business records, and meet applicable legal obligations.

When information is no longer required, we take reasonable steps to delete it or otherwise dispose of it securely, subject to applicable retention requirements.

Subject to applicable law, you may request access to, correction of, or deletion of personal information that we hold about you.

You may also request that we stop using your information for certain purposes where applicable, withdraw consent where processing is based on consent, or raise a concern about how your information is handled.

To make a privacy-related request, please contact us using the contact details provided at the end of this policy. We may need to verify your identity before processing your request.

You can also manage advertising and cookie preferences through available platform settings and your browser.

Our website may contain links to third-party websites or services. These websites operate independently and may have their own privacy policies.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before sharing personal information.

Our services and website are intended for adults. We do not knowingly collect personal information from children in circumstances where doing so would violate applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology, or applicable legal requirements.

Any updates will be published on this page along with the revised effective date. We encourage visitors to review this page periodically.

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

We will review privacy-related enquiries and respond in accordance with applicable requirements.